Quick Workflow

1. Watch for the Unscheduled Job Alert
   Admins will notify the team in the staff chat when new jobs are available.

2. Open the Kickserv App

3. Navigate to Jobs

   1. Tap Jobs

   2. Select Unscheduled

4. Review Available Jobs

   1. Click a job to open the details

   2. Check the description for multiple shifts or openings

   3. Review the Additional Information section for notes

   4. Ignore entries labeled with vehicle names

5. Express Interest

   1. Scroll to Notes

   2. Click the + icon

   3. Leave a clear message such as:

      1. “I can do this.”

      2. “I’ll take Job B.”

      3. “I can cover the morning drop-ins.”

6. Wait for Assignment

   1. Admins review interest and assign jobs based on scheduling needs

   2. Once assigned, the job will disappear from the Unscheduled list

   3. You will receive a Kickserv text notification

Purpose

The purpose of this guide is to explain how Dawn’s Time staff locate, review, and express interest in available jobs within Kickserv. This process helps ensure jobs are assigned efficiently, workloads remain balanced, and clients receive consistent, high-quality service.

By following this workflow, staff can quickly identify open assignments, communicate availability clearly, and support Admins in scheduling jobs effectively.

When this Applies

This guide applies whenever:

1. An “Unscheduled Job Alert” is posted in the staff text chat

2. You want to check for available work in Kickserv

3. You want to express interest in a job that has not yet been assigned

4. You need to review job details before volunteering

Staff should use this process instead of responding in the group chat to keep communication organized and reduce unnecessary messages.

Document

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